CallFlow
by Serverlys
Claims happen at 2 AM. Policy questions come during your busiest hours. CallFlow handles the call volume, answers common questions, and routes urgent claims to the right adjuster.
Sound familiar?
Claims calls coming at all hours, often with upset policyholders
Agents drowning in policy question calls they have answered 1,000 times
New quote requests lost because phones are busy during work hours
Open enrollment creating call volumes that are impossible to staff for
How CallFlow helps
Coverage details, premium due dates, ID card requests, deductible amounts. Your AI agent answers the questions your staff answers dozens of times a day, freeing them for complex work.
When a policyholder calls about a claim, your AI agent collects the details, assesses urgency, and routes to the right adjuster. Urgent claims get escalated immediately. Routine inquiries are handled in the call.
New quote requests are captured completely: coverage type, current provider, property details, driving record. The information is organized and ready for your quoting team before they make a single call.
50%
Reduction in routine inquiry calls to agents
100%
New quote requests captured, none lost
24/7
Claims reporting, even weekends
AI phone agents built for insurance agencies.