CallFlow
by Serverlys
Your AI customer service agent handles the repetitive calls your team dreads: account questions, status updates, policy inquiries, and simple requests. Complex issues get escalated with full context.
How it works
CallFlow's customer service agent handles Tier 1 support calls autonomously. It answers account questions, processes routine requests, and escalates complex issues to your team with a complete summary of the conversation.
Why businesses switch
No hold queues. No "your call is important to us." Every caller gets immediate help. Satisfaction scores go up when wait times go to zero.
The AI resolves routine requests in the call: account updates, status checks, policy clarifications. No callbacks. No ticket numbers. Done.
When a call needs a human, the AI transfers with a full summary: who the caller is, what they need, what has been tried. Your agent picks up where the AI left off.
Every call is logged with intent, resolution, and satisfaction. Spot recurring issues, track resolution rates, and measure the impact on your support costs.
Getting started
Share your services, hours, FAQs, and scheduling rules. We configure your AI agent to match.
Forward your calls to CallFlow and connect your scheduling system. Takes about 5 minutes.
Your AI agent starts answering calls. Monitor from your dashboard and adjust anytime.
AI customer service that resolves calls, not just routes them.